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LEGAL NOTICE / TERMS & CONDITIONS / PRIVACY POLICY​

 

TripAvip - Chauffeurs and Limousines ("TripAvip") provides chauffeur and limousine services. This disclaimer governs your use of our services and website. By using our services, you agree to be bound by the terms and conditions set forth in this disclaimer.

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Safety and Regulations

Safety Standards

TripAvip adheres to strict safety standards and ensures that our chauffeurs and vehicles comply with all applicable regulations.

Licensing and Insurance

All our chauffeurs are licensed and insured in accordance with local laws.

Passenger Safety

Passengers are responsible for their own safety and well-being during the ride.

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Liability

Limited Liability

TripAvip is not liable for any direct, indirect, incidental, or consequential damages arising out of or related to the use of our services.

Property Damage

TripAvip is not responsible for any damage to personal belongings left in our vehicles.

Personal Injury

TripAvip is not liable for any personal injuries sustained during the ride, unless caused by our negligence or wilful misconduct.

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Governing Law

Jurisdiction

This disclaimer shall be governed by and construed in accordance with the laws.

Dispute Resolution

Any disputes arising out of or related to this disclaimer shall be resolved exclusively in the court.

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Privacy Policy

TripAvip may collect and process personal information in accordance with our privacy policy.

Terms of Service

This disclaimer may be supplemented by additional terms and conditions, such as our terms of service.

Local Regulations

Please be aware of any local laws or regulations that may apply to chauffeur and limousine services in your area.

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Booking and Payment

Bookings must be made in advance, subject to availability.

Payment is due in full at the time of booking.

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Cancellation Policy

All deposits are NON refundable. For a firm booking, payments should be made in advance, NON refundable. Otherwise the company cannot guarantee availability.

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Driver Conduct

Drivers are expected to adhere to all applicable traffic laws and regulations.

Drivers must maintain a professional and courteous demeanour at all times.

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Liability

TripAvip is not liable for any damages or losses incurred by the Client or their passengers, unless caused by the Company's negligence.

TripAvip is not responsible for any delays or cancellations caused by factors beyond its control, such as weather conditions or traffic congestion.

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Insurance

TripAvip maintains appropriate insurance coverage for its vehicles and drivers.

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Additional Considerations

Data Privacy

TripAvip uses Client data in compliance with relevant data protection laws (e.g., GDPR, CCPA).​

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General Pet Policy

Allowed Pets

Dogs and cats are generally NOT allowed in our vehicles.

Local Laws

We adhere to all local laws and regulations regarding the transportation of pets. This may include requirements for vaccinations, permits, or additional documentation.

Passenger Comfort

While we strive to accommodate all passengers, we also understand that some individuals may have allergies or sensitivities to pets. We will make every effort to balance the needs of pet owners with the comfort of all passengers.

Service Animals

Service animals, as defined by applicable law, are always welcome in our vehicles.

Emergency Situations

In the event of an emergency, the driver may need to take steps to ensure the safety of all passengers, including potentially relocating pets.​​

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Child Safety

We adhere to all applicable child safety laws and regulations.​

Driver Qualifications and Background Checks

All TripAvip drivers undergo rigorous background checks, including criminal history checks, to ensure the safety of our passengers.

Drivers must possess the necessary licenses and certifications required to transport children, including any specialized training or certifications related to child safety.​

Vehicle Safety

All TripAvip vehicles are regularly inspected and maintained to ensure they are in safe operating condition.

Vehicles are equipped with appropriate child safety restraints, such as car seats or booster seats, as required by law.​

Child Restraint Requirements

TripAvip will always comply with the specific child restraint laws in the jurisdiction where the service is provided.

Parents or guardians are responsible for providing the appropriate child restraint for their child and ensuring it is properly installed and used.

If a child restraint is not provided, the driver will not be able to transport the child.​

Emergency Procedures

All TripAvip drivers are trained in emergency procedures, including first aid and CPR.

Vehicles are equipped with emergency kits, including first aid supplies and a fire extinguisher.

In case of an emergency, drivers are instructed to follow established protocols to ensure the safety of all passengers.​

Child Supervision

Parents or guardians are responsible for supervising their children while they are in the vehicle.

Special Needs

If a child has special needs or requires additional accommodations, please notify Tripavip in advance so that we can make appropriate arrangements.

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Accessibility

TripAvip is committed to providing accessible and inclusive services to all customers, including those with disabilities. We believe that everyone should have the opportunity to enjoy our chauffeur and limousine services without facing any barriers.​

Legal Framework

Our accessibility policy aligns with the UK and EU legal frameworks:

Equality Act 2010

This Act prohibits discrimination on the grounds of disability, ensuring that individuals with disabilities have equal access to goods and services.

The Public Sector Equality Duty

This duty requires public bodies, including those providing transport services, to have due regard to the need to eliminate discrimination, advance equality of opportunity, and foster good relations between different groups.​

Driver Training

Our drivers undergo specialized training to ensure they are equipped to handle the needs of passengers with disabilities, including:

Safe and efficient operation of accessible vehicles / Understanding and accommodating the specific needs of passengers with disabilities.​

Booking Process

Our booking process is designed to be accessible to all customers, including those with visual or hearing impairments. We offer online booking, telephone booking, and in-person booking options.​

Assistance

We are happy to provide assistance to customers with disabilities, such as:

Helping passengers in and out of vehicles / Providing information about accessible routes and attractions / Accommodating specific needs or requests.​

Complaints Procedure

If you have any concerns or complaints about the accessibility of our services, please contact us using the information provided on our website or by calling our customer service line. We will investigate your complaint promptly and take appropriate action to address any issues.​​

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Other Terms and Conditions​​

➤ NO credit card fees

➤ 15 min, waiting time, free of charge (applicable for city pick ups / point to point trips).
➤ 1 hour waiting time, free of charge (applicable for airport pick ups, after the landing time).
➤ 20% public holidays surcharge.
➤ 10% late night surcharge (00:00 - 06:00).

➤ Tips are not included but are deeply appreciated. 

 

1. All deposits are NON refundable. 

2. Seat belts must be worn at all times as required by law. 

3. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. 

4. The client assumes full financial liability for any damage to the limousine caused during the duration of the 5. rental by them or any members of their party. 

6. A fee of 100.00 euro for each carpet or seat burn. 

7. Sanitation fee is 200.00 euro. 

8. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client). 

9. It is Illegal to stand through the sunroof. 

10. Eating / Drinking Alcohol or Drugs / Smoking or Vaping are not permitted in all our cars. It is prohibited by law, too.

11. Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet. 

12. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). 

13. Vehicles cannot be loaded beyond seating capacity. Luggage can only be placed in the trunk of our cars.

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Review and Update

We regularly review our accessibility policy to ensure it remains effective and in compliance with relevant laws and regulations. We are committed to continuously improving our services to meet the needs of all our customers.

By adhering to this accessibility policy, TripAvip aims to create a welcoming and inclusive environment for all passengers, regardless of their abilities.

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Lost and Found Policy

The policy adheres to relevant legal frameworks and industry standards. 

This policy applies to all TripAvip chauffeurs and staff involved in the operation of TripAvip vehicles.​

Identification and Reporting

Chauffeurs must inspect vehicles thoroughly at the end of each trip or shift.

Any items found in the vehicle should be immediately reported to the designated lost and found coordinator.

The coordinator will log the item, noting its location, description, and any identifying marks.

Safekeeping

All found items will be stored securely in a designated lost and found area.

Personal information or sensitive data found within the items will be handled with strict confidentiality in accordance with data protection laws.

Attempts to Contact the Owner

The coordinator will attempt to contact the owner using any identifying information found within the item, such as contact details, business cards, or identification documents.

If contact is unsuccessful, the item will be held for a specified period, as required by applicable laws.

Disposal or Donation

If the owner cannot be located within the specified timeframe, the item may be disposed of or donated to a charitable organization.

Disposal or donation will be carried out in accordance with local regulations.

Data Protection

TripAvip will comply with all applicable data protection laws when handling personal information found within lost items.

Consumer Rights

The company will adhere to consumer rights legislation regarding the return of lost property.

Liability

TripAvip will not be liable for the loss or damage of items left in its vehicles, except where negligence can be proven.

Review and Updates

This policy will be reviewed annually to ensure its continued compliance with legal requirements and best practices.

 

COMPANY:

TripAvip SRL (company ID: 44359678) - Romania

TripAvip LTD ( company ID: 11583673) - United Kingdom

Bucharest, Romania Office: +40723666050.

London, United Kingdom Office: +447521797526

E-mail: contact@tripavip.ro / tripavip@gmail.com

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